Success Thought of the Day – 7/11/18: Self-awareness

JULY 11, 2018
Written by James Rosseau

When nobody around you seems to measure up, it's time to check your yardstick. -- Bill Lemley.

In a previous Success Thought of the Day, we touched on the fact that we can become the average of the five people we spend the most time with.  Thus, if we can’t change the people around us (e.g. help them become better), then we need to change the people around us (e.g. be around different people).  However, how do we know that we, in fact, are not the challenge, versus the others?  The question is one of self-awareness.

Success Thought of the Day – 7/9/18: Your Atmosphere Affects Your Outcomes

JULY 09, 2018
Written by James Rosseau

The atmosphere you permit affects the outcome you will experience. – Steve Hare

Interestingly enough, many of us will listen to the weather forecast before we leave the house for the day.  If it is going to rain, many of us will take an umbrella so as not to get wet.  We will drive a bit slower and perhaps be even more mindful of other drivers.  We might even have an expectation that it will take us longer than usual to arrive at our destination.  Indeed, your atmosphere affects your outcomes.

Compounded effect

With that being the case for a morning commute as an example, just imagine how much more impactful the atmosphere you live with on a continual basis to your outcomes.  Consider being in an atmosphere where the environment tends to mold around your needs (not wants, but your needs).  Trumpets roar as you rise to get going for the day, nutrients abound, there is an infectious energy about from everyone you interact with as you exchange ideas and work in harmony towards your vision, mission, and goals.

It would be hard not to be motivated and a conqueror in that kind of environment.  So, let’s go back to the quote, it is up to us to permit the atmosphere.  Permit means to give authorization or consent to (someone) to do something.

The Take-Away

Often times, we tell people what we do not want them to do.  More specifically here, we might have people occupying our atmosphere who are not bringing infectious energy but are literally killing it.  To them what may want to tell them what we will not permit.  Try a different approach, you have nothing to lose – – go to people in your atmosphere and give them permission to be positive, be energetic, be encouraging, bring opportunities and ideas and more.    Speak to them in the affirmative – – “Let’s give each permission to be great for each other!”

Success Thought of the Day – 7/6/18: Controlling Execution

JULY 06, 2018
Written by James Rosseau

The good thing about execution issues are that they are within our control. - N. Robert Hammer

Leading and controlling execution is key to your success.  Earlier in my career when I was head of HR Service Delivery for North America at JPMorgan Chase, I would typically get into my Delaware office around 6:30 AM or so.  I really enjoyed the morning time.  So, I would pop up like clockwork to be at the gym around 4:30 AM, work out, grab some Dunkin Donuts coffee (sorry Starbucks fans) and head into the office. I enjoyed that quiet time until …. just about 7:15 AM. LOL.  It seemed like something broke almost every day.

In fairness, we were responsible for approximately 200,000 employees (if I remember correctly), with nearly 30 functions covering everything from immigration services through retirement services.  Naturally, something is bound to happen.

I recall when Tornados hit, and we literally had payroll checks in FedEx Trucks that were on their way to employees literally vanished, when half of the East Coast lost electricity, not to even mention the major catastrophic events such as 9/11, and Hurricane Katrina, etc., where we served to help locate employees, get funds to people, etc.

Lesson Learned

The enemy of a good operation is variability and that enemy will always show up to challenge you.  That means your plan need to contemplate it.  Your plan needs to anticipate risks and how you will mitigate them.  To the storyline above, we got much better!

By the way, if you thought “the world should just lie down and make way for your plan and by nice to you,” sorry, it doesn’t work that way, I really wish I had better news.  If you’re looking for a great book to get your head around this, I would advise grabbing Extreme Ownership: How U.S. Navy SEALs Lead and Win.

Have a great day!

Notre Dame one of first universities to accept Chase contactless card with Visa’s blink

OCTOBER 10, 2007
Written by James Rosseau

I really enjoyed my time working with the Notre Dame team.  During our tenure together we had a number of successes, this being one of them.  Our goal here was to implement technology that would drive a better experience for fans that carried the Notre Dame credit card from Chase.  It would make their purchasing process much quicker.  We might have been a little bit ahead of our time as even now, in 2013, this technology is still taking hold.

Wilmington, Del., Oct. 9, 2007 — Chase Card Services, a division of JPMorgan Chase & Co.[NYSE: JPM], and the University of Notre Dame today announced the acceptance of blink at Notre Dame Stadium and the Joyce Center. Cardmembers will be able to use their Notre Dame Visa Card with blink at more than 60 concession stands throughout the campus, allowing them to get back to the excitement of the game and spend less time in line.

Notre Dame blink Visa card

Chase cards with blink redefine the payment experience for cardmembers by providing increased speed and convenience and reducing transaction time by as much as 40 percent. To use Chase cards with blink, cardmembers simply hold their card near a point-of-sale terminal at checkout, instead of swiping their card or handing it to a concessions’ employee. As cardmembers place their Chase card with blink in front of the point-of-sale terminal, the terminal will quickly emit a signal to acknowledge payment confirmation.

“Notre Dame will be one of the first universities to enable their sports complexes to accept Chase cards with blink,” said James Rosseau, senior vice president, Chase Card Services. “Bringing this innovation to Fightin’ Irish fans will make long concession lines a thing of the past, and get fans back to their seats to cheer the Irish on to victory.”

Read the full story here.

2005 Delaware Valley HR Person of the Year….Almost :)

JANUARY 06, 2006
Written by James Rosseau

Huge honor just to be nominated.  Being a part of the HR team at JPMorgan Chase back then was filled with wonderfully challenging times – we were able to accomplish so many great things: be an innovation leader in the space (first to implement several electronic/web-based capabilities), deliver a global strategy across 30+ countries, deliver peer-group leading best practices and….have a lot of fun while doing it.

I’m so proud and thankful to have been a part of it.

If you worked with me during that time, please chime in and share the memories!




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